128 GB Metal‑Bodied USB 3.0 Flash Drive

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@technovapro.shop. Please note that returns will need to be sent to the following address: 1953 Mecklenburg Hwy, Mooresville, NC 28115, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@technovapro.shop. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@technovapro.shop.

Thank you for shopping with STONE NACOLE MARIE. Specializing in a diverse range of consumer electronic products for global end-users, our brand upholds strict order processing and cross-border logistics standards. Our core goal is to ensure every electronic device is professionally packaged, fully inspected, and shipped out promptly, delivering accurate and intact orders to customers within a standard shipping window.

1. Order Processing Time

Every confirmed customer order will go through quality inspection, product sorting and secure packaging within 1-3 business days after order confirmation, excluding weekends and local public holidays. During major sales events with high order influx, standard processing schedules may be prolonged. We will issue timely email notifications to customers in case of notable shipping delays.

2. Shipping Fees and Delivery Timeline Estimates

Shipping costs for all consumer electronic purchases are automatically computed and clearly displayed on the checkout page before final payment, ensuring full transparency of all logistics charges for every order.Estimated delivery times:Standard Shipping: 15 business daysAll delivery timelines serve as approximate references only. Actual parcel arrival may be affected by courier operational delays, customs clearance auditing, severe weather conditions, international logistical limitations and regional holiday closures.

3. Shipment Confirmation and Tracking Activation

Once your electronic product order is dispatched from our warehouse, you will receive an official shipment confirmation email that includes exclusive parcel tracking details.Tracking functions and logistics status updates will typically be activated and accessible for online monitoring within 24-48 hours after the shipping carrier completes parcel collection and system registration.

4. Incorrect Address Responsibility Exclusion

Customers are required to double-check and confirm the accuracy and completeness of their delivery address during checkout to avoid delivery failures and package returns.STONE NACOLE MARIE shall not bear any responsibility for parcels misdelivered or returned due to erroneous or incomplete address information provided by customers. Any packages returned because of address discrepancies will be subject to additional reshipping fees covered solely by the buyer.

5. Lost and Damaged Package Support Solutions

If your parcel is lost during cross-border transit, please reach out to our customer support team within 7 days of your expected delivery date to launch an official logistics case review.If your electronic items arrive with physical damage or compromised packaging upon delivery, please submit a support ticket within 48 hours of receipt. Clear photos of damaged goods and original packaging are mandatory for verification, and our team will resolve the issue in a fast and professional manner.

6. Product Usage Rules and Customs Liability

All consumer electronic devices come with official usage and maintenance guidelines. STONE NACOLE MARIE disclaims all liability for product damage or functional faults caused by improper operation, unauthorized disassembly, incorrect maintenance or user misuse.International shipments may incur import duties, customs taxes and other clearance fees required by destination country authorities. All such additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping fees.

7. Contact Information

If you have any questions or inquiries regarding this Shipping Policy and your order logistics status, please contact our dedicated support team via the official information below:Trade Name: STONE NACOLE MARIEPhone number: +1 208-646-3579Email: service@technovapro.shopPhysical address: 1953 Mecklenburg Hwy, Mooresville, NC 28115, United States